Legal
Terms of Service
Agreement
This is an agreement between you or the entity that you represent (hereinafter “you” or “your”) and the applicable Crossbow Labs contracting entity (hereinafter “Crossbow Labs”) governing your use of all Crossbow Labs services.
Parts of this agreement
This Agreement consists of the following terms and conditions (the “General Terms”) and terms and conditions, if any, specific to use of individual Services (the “Service Specific Terms”). In the event of a conflict between the General Terms and Service Specific Terms, the Service Specific Terms shall prevail.
Acceptance of the agreement
You must be of legal age to enter into a binding agreement in order to accept the Agreement. If you do not agree to the General Terms, do not use any of our Services. If you agree to the General Terms and do not agree to any Service Specific Terms, do not use the corresponding Service. You can accept the Agreement by checking a checkbox or clicking on a button indicating your acceptance of the Agreement or by actually using the Services.
Description of service
We provide cloud software and applications for businesses, including associated offline and mobile applications (“Service” or “Services”). You may use the Services for your personal and business use or for internal business purposes in the organization that you represent. You may connect to the Services using any Internet browser supported by the Services. You are responsible for obtaining access to the Internet and the equipment necessary to use the Services.
Restrictions on use
You shall not transfer the Services or otherwise make them available to any third party; provide any service based on the Services without prior written permission; attempt to disassemble, reverse engineer or decompile the Services except as permitted under applicable law; attempt to gain unauthorized access to the Services or related systems; use the Services in any manner that could damage, disable, overburden or impair any server or network of Crossbow Labs; or use the Services to send or store material containing viruses or other harmful code.
Fees and payments
The Services are available under subscription plans of various durations. Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan or inform us at least seven days prior to the renewal date that you do not wish to renew. You can contact us at support@crossbowlabs.com for refunds. You agree to pay applicable taxes such as GST, VAT or sales tax in addition to the subscription fees.
Personal information and privacy
Personal information you provide to Crossbow Labs through the Service is governed by our privacy policy. You are responsible for maintaining the confidentiality of your username, password and other sensitive information, and for all activities that occur in your user account. Inform us immediately of any unauthorized use by email to support@crossbowlabs.com.
Data ownership
You own the content created or stored by you. Unless specifically permitted by you, your use of the Services does not grant Crossbow Labs the license to use that content for Crossbow Labs’s commercial or marketing purposes. You grant Crossbow Labs permission to access, copy, store and transmit the content of your user account solely as required to provide the Services to you.
Disclaimer of warranties
The use of the Services is at your sole risk. The Services are provided on an as-is and as-available basis. Crossbow Labs expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Crossbow Labs makes no warranty that the Services will be uninterrupted, timely, secure, or error free.
Suspension and termination
We may suspend your user account or temporarily disable access to whole or part of any Service in the event of any suspected illegal activity, extended periods of inactivity, or requests by law enforcement or other government agencies. Objections should be made to legal@crossbowlabs.com within thirty days of being notified about the suspension. You have the right to terminate your user account if Crossbow Labs breaches its obligations under this Agreement and, in such event, you will be entitled to a prorated refund of any prepaid fees.
Modification of terms
We may modify this Agreement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes that affect your rights, you will be provided with at least 30 days’ advance notice. Your continued use of the Service after the effective date of any change will be deemed to be your agreement to the modified Agreement.
If you have any questions or concerns regarding this Agreement, please contact us at legal@crossbowlabs.com.
